Exchange Policy

At KUKU, we strive to ensure a seamless shopping experience. Please review our policy before making a purchase.

Accessories & Bags: All sales are final. No exchanges are allowed.
Garments: Size exchanges are accepted within 48 hours of receiving the parcel.
Color & Texture Variations: Due to differences in screens, monitors, and lighting during photoshoots, slight variations in color or texture may occur. Exchanges will not be accepted on this basis.
Requesting an Exchange: Notify our Instagram team (@thekukustore) with your order number and exchange details within 48 hours of receiving your order.
Condition Requirements: Items must be unworn, tagged, and packed in their original condition along with the COD receipt. Missing any of these will make the exchange ineligible.
Inspection Process: Our team will conduct a final quality check before processing the exchange.
Processing Time: Once an exchange request is approved, processing may take 5-7 business days before dispatching the replacement item.

Returns are only accepted in cases where a defective or incorrect item was sent.
No pick-up service is available. Customers must arrange return shipping.
If the error is on our end, we will reimburse the return shipping cost (standard courier service) and cover the cost of resending the exchanged item.
If the requested exchange item is unavailable, a voucher of the same value will be issued, valid for 30 days (not applicable on sale items).
Voucher Terms: The issued voucher cannot be combined with other discount offers or promotions and is valid for one-time use only.
Customer Responsibility for Non-Defective Exchanges: If a customer wishes to exchange an item for size or any reason other than a defect/wrong item, they will be responsible for both return and re-shipping costs.
Sale items are non-exchangeable and non-refundable.
For international orders, shipping fees are non-refundable.

KUKU reserves the right to update or modify this exchange and refund policy at any time without prior notice.

Thank you for shopping with KUKU!

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